ISO 20000 Certification in Bahrain- IT Service Management Systems

ISO 20000 Certification in Bahrain is an international standard for IT Service Management Systems (ITSM). It helps organizations deliver reliable, secure, consistent, and efficient IT services. The standard is aligned with ITIL best practices, making it a globally recognized framework for managing and improving IT service quality.

Companies in Manama, Riffa, Muharraq, Isa Town, Sitra, Hamad Town, and across Bahrain prefer ISO 20000 to strengthen operations, improve service uptime, meet SLA commitments, and win government or enterprise IT contracts.

What is ISO 20000 Certification?

ISO 20000 is the global IT Service Management standard that ensures organizations establish processes for delivering high-quality IT services. It covers service delivery, incident management, change management, availability, continuity, information security, service reporting, performance monitoring, and continual improvement.

It applies to IT companies, data centers, banks, telecoms, cloud providers, BPOs, hospitals, and any organization that depends on stable IT services.

Why ISO 20000 Certification is Important in Bahrain

• Enhances IT service performance
• Minimizes downtime and service outages
• Improves customer satisfaction
• Strengthens SLA compliance
• Builds trust for government and enterprise contracts
• Improves incident, change, and problem management
• Aligns with ITIL framework
• Streamlines IT governance
• Helps Bahrain organizations compete globally

Benefits of ISO 20000 Certification in Bahrain

• Reliable and stable IT service delivery
• Faster incident response & resolution
• Proactive risk and continuity management
• Better IT infrastructure and capacity planning
• Reduced operational costs
• Clear roles, responsibilities & workflows
• Enhanced vendor and supplier management
• Strong IT change control system
• Better internal communication within IT teams
• Improved customer trust & business opportunities

ISO 20000 Requirements (Main Clauses)

• Service management policy & objectives
• Service level management
• Change, incident & problem management
• Configuration and asset management
• Availability, continuity & capacity management
• Information security controls
• Service reporting & measurement
• Supplier and vendor management
• Internal audit & management review
• Continual improvement process

ISO 20000 Certification Process in Bahrain

Step-by-Step Approach

Gap Analysis – Review existing IT service processes

Documentation – Prepare required policies, SOPs & procedures

Implementation – Deploy ITSM controls, frameworks & workflows

Training & Awareness – Train IT teams and stakeholders

Internal Audit – Evaluate compliance before certification

Corrective Actions – Close gaps identified during the audit

Stage 1 Audit – Document review by certification body

Stage 2 Audit – On-site audit to verify implementation

• Certification Issuance – Valid for 3 years
• Surveillance Audits – Conducted yearly
• H2: Industries That Need ISO 20000 in Bahrain
• IT companies & software development firms
• Data centers & hosting providers
• Telecom operators
• Banks & financial institutions
• Government departments
• Healthcare IT & hospitals
• Cloud service providers
• BPOs & call centers
• Universities & e-learning platforms
• E-commerce & logistics companies

Documents Required for ISO 20000 Certification

• ITSM Policy & Scope Statement
• Service Level Agreements (SLAs)
• Incident / Change / Problem Management Records
• CMDB (Configuration Management Database)
• Risk assessment & continuity plans
• Service reports & KPIs
• IT asset management records
• Internal audit report
• Management review minutes
• Training & competence records

ISO 20000 Certification Cost in Bahrain

The cost depends on:

• Company size
• Number of IT services
• Locations covered
• Complexity of IT operations
• Documentation readiness

We provide affordable certification packages for small, medium, and large IT service providers across Bahrain.

Why Choose Us for ISO 20000 Certification in Bahrain?

Our Strengths

• 20,000+ global clients
• ITIL & ISO experts with 15+ years experience
• Fast certification process
• End-to-end documentation support
• 100% success record in ISO audits
• Affordable pricing
• Support across all locations in Bahrain

Areas We Serve in Bahrain

Manama, Riffa, Muharraq, Sitra, Hamad Town, Isa Town, Jid Ali, Saar, Budaiya, Entire Kingdom of Bahrain

📞 Get ISO 45001 Certified in Bahrain Today